Frequently Asked Questions

Everything you need to know about shopping with Naivetu.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

Naivetu accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I track my package after it ships?

Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

How can I contact customer support?

Our dedicated support team is available via email at [email protected] or through the live chat feature on our website from 9:00 AM to 5:00 PM EST, Monday through Friday.